Terms & Conditions

1. Your agreement to the terms and conditions and the privacy policy.

2. Your agreement to the data collection and usage policy published on the application, website, or any third party.

3. Completing the registration process means that you have reviewed the terms and conditions and the privacy policy and have accepted them unconditionally.

4. Your acceptance that we may modify the privacy policy at any time, and any modification will be effective from the date of publication.

5. Your consent for us to collect information as specified in the privacy policy and disclose such information – when necessary – as outlined in this privacy policy.

6. Your consent to allow the application administration to contact you and send emails in accordance with this policy.

7. Your consent for us to process and transfer your personal data in compliance with the privacy policy and retain such data as outlined in the privacy policy.

8. You acknowledge that you provide your personal information at your own risk. If you provide any information related to another person who is not the account owner, you bear full responsibility towards the application, relevant authorities, and the affected person for any damages, claims, and compensations.

9. Using the application constitutes your agreement to abide by and comply with this policy.

• Personal contact details: Information that can be used to contact you directly, such as (full name, postal address, phone number, credit/debit card details, or email address "Personal Information").

• Demographic data and information: Any information you provide or we collect that is not personal information. This includes (postal code, country of origin, gender, username, system data such as the type of mobile device you use, mobile phone number used by the device, mobile network information, mobile operating system, type of mobile browser used, time zone settings, device location, IP address, SMS data, transaction information, age/date of birth, browsing history, search history, and registration log information).

• By using the application, we collect this "demographic information" in addition to "personal information."

• We determine your geographical location using GPS technology to provide you with services and content tailored to your location.

• If you wish to enable a specific feature, you will be asked for your consent regarding the data used for this purpose.

• For appropriate purposes, we may request proof of identity.

• Social media data: If the application allows login through a social media account such as Twitter, Facebook, or Google, we will collect data from these platforms, including profile information and others.

• Service provider evaluations: We may collect information from service providers through their ability to rate users or clients after completing a service.

• Employer information: If your employer uses one of our enterprise solutions, we may obtain information about you from your employer.

• Additional interactions: If you interact with the application services in another capacity, such as a service provider, we may combine and link that information with (personal data and information) and (information collected through the application services) as a user or client of the application.

1. Improving and developing the services provided by the application, including but not limited to (facilitating payment and service purchases, providing application and website updates and notifications, offering customer support, sending information or notifications related to services, enhancing security features, and granting permissions to users).

2. Identifying the user and managing service delivery operations through the application.

3. Communicating with clients and service providers, sending administrative messages, promotional offers, and news, or inviting them to participate in surveys or competitions, as permitted by applicable laws.

4. Notifying you of any modifications, developments, or changes to the services or responding to inquiries or requests.

5. Providing a safe working environment for service providers and clients.

6. Ensuring the security of the application and operations.

7. Detecting and addressing errors to minimize damages.

8. Preventing fraud and misuse of application services.

9. Providing statistical and analytical data on services, clients, and service providers.

10. Protecting the rights of clients and service providers and enforcing the application’s terms and conditions.

11. Complying with applicable legal regulations and procedures.

12. Offering recommendations or suggestions for specific services within the client’s geographical area.

13. Any other use after obtaining your consent.

14. We will not share your information with any third party without your explicit consent.

By using the application's services, we may share your personal data and/or collected information with third parties, including:

1. Service Providers: We share your data with the service provider whenever you request a service via the app. This includes, for example, your name, phone number, service location, and any other necessary details to connect you with the service provider.
2. Government Authorities: We may share data if required by law, legal proceedings, regulations, or a court order.
3. Legal and Security Compliance: We may share data with government and judicial authorities to protect service providers, customers, third parties, or to prevent fraud, violations of terms, or illegal activities.
4. Third Parties with Your Consent: We may share data with third parties when you approve, for example, for participation in promotional offers or marketing campaigns.
5. Integrated Third-Party Services: We may share data with apps or websites that integrate with our API or services that our app integrates with.
6. Payment Processing: If you pay for services via the app, your payment details will be securely shared with the payment provider.

Your data may be shared in specific cases with:

• Subsidiaries and affiliates of the (Home Service) application.
• Partners such as service providers, IT partners, marketing service partners, and management partners who have contracts with the app and require access to data to perform their duties.
• Government and law enforcement authorities when required to protect customers, service providers, app staff, or prevent fraud and illegal activities.
• Third parties in case of mergers, acquisitions, restructuring, or financing negotiations related to the app.
• External service providers handling data processing, IT services, advertising, and communication services.
• Any third party, with your prior consent, to whom you have approved data sharing.

By sharing your data, you consent to its transfer, storage, and disclosure as outlined above, regardless of geographical location, provided that such parties respect data privacy and confidentiality.

• You may opt out of receiving marketing or promotional messages or calls.
• You can request to have your data deleted from our databases and to stop future use of your data.
• You have access to your account information through the app.
• We reserve the right to modify or update the Privacy Policy as needed for legal or operational reasons.
• Any updates to the Privacy Policy will be communicated to customers and service providers.
• Changes to the Privacy Policy take effect upon publication, and continued use of the app after such changes constitutes agreement to them.

• Keeping your account and profile secure is important to us, and we take the necessary measures in compliance with applicable laws.
• You must keep your account password confidential and not share it with anyone.
• We are not responsible for any unauthorized access or misuse of your account due to your failure to protect your login details.
• Your profile is password-protected, and only you and authorized staff can access it.
• No (Home Service) employee will ever ask for your account password.
• We regularly implement security measures to protect user and service provider data.
• While we take all reasonable steps to safeguard your data, we cannot guarantee 100% security for data transmitted online.
• You assume all risks associated with sending personal data over the internet.
• (Home Service) is not responsible for any claim, liability, or compensation arising from unauthorized access to data shared through the app.
• Service providers must maintain the confidentiality of customer data and service-related details and may not disclose them without the customer's written consent.
• Customers agree to release (Home Service) from liability in case of any data disclosure by a service provider.
• We are not responsible for the privacy policies or security of external websites or apps accessible through our platform. You should review their policies before sharing your data.

• This policy applies to all use and access of the app's services.
• By using the app, you acknowledge and agree to this policy.
• Continued use of the app constitutes acceptance of this Privacy Policy.
• If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us.

The Home Service application is an innovative and practical solution to meet your various home service needs.
Home Service is an electronic platform that connects "customers" with "service providers" to deliver home services at the location chosen by the customer. The app allows customers to browse available services, select the appropriate service provider based on customer ratings, availability, and cost.By accessing, registering, navigating, or using the application, you acknowledge that you have read, understood, and agreed to these terms and conditions and the privacy policy without reservation.
All legal implications of these terms are legally binding from the date of using the application.
These terms constitute a legally binding and non-transferable contract, applicable to all application users. The contract includes all obligations and provisions for users, which are binding upon them. No person may waive or terminate the effects of this legal contract.It is advisable to regularly review this page for any updates or modifications to the terms. Any new terms will become effective immediately upon publication in the application, whether you read them or ignored them during the registration process.

Once the appropriate service provider is selected, the customer can schedule a service appointment and communicate directly with the provider via the application, or the app may assign the service provider based on the customer's geographical location.
The customer can rate the service provider based on their performance to ensure quality and customer satisfaction.To perform services, some basic information may need to be shared between the customer and the service provider. The application will share some of your information with the selected provider, such as your location, phone number, and service details, including:

• Customer’s Location: Enables the service provider to reach the designated service location.
• Phone Number: Allows communication between the customer and provider regarding service details and scheduling.
• Service Details: Specifies the nature of the required service and any special requirements necessary to complete the task correctly.

We commit to not sharing personal information with third parties without the customer’s consent.Customers must agree with the service provider on the required work before starting. If additional work is needed after starting, the cost must be agreed upon in advance.If a service provider is interrupted while performing the service for any reason, the customer is responsible for the costs of the completed work and any spare parts provided, without liability on the application.If a service request is canceled for any reason but the customer later utilizes the service, they must contact the application within 24 hours to change the request status.
If no communication occurs within this period, we bear no responsibility for transactions between the "customer" and "service provider," and the customer cannot claim a guarantee or support after canceling the request.The application’s responsibility is limited to providing a platform for communication between the customer and the service provider and facilitating service execution.
In case of disputes between both parties, the application holds no responsibility. Customers and service providers must resolve disputes directly. If they cannot reach a resolution, they should seek official legal authorities, and the application bears no liability for any disputes.
Neither party has the right to make claims or hold the application accountable in any way.

• The application determines the cost of services provided through it.
• Customers must agree on the total cost with the application before work begins.
• Customers can use the application’s services without concern for unexpected additional charges.
• The service invoice includes the total amount due, including applicable taxes.
• The total amount is calculated by summing the service costs, including spare parts (if applicable) and Value Added Tax (VAT) per applicable regulations.
• Customers must pay the invoice issued through the application after completing the agreed-upon work. Payment should be made directly to the application through the available payment methods.
• Customers must ensure that the invoice amount matches the agreed-upon service value.
• Failure to fully pay the invoice may result in account suspension or deletion from the application and may lead to legal action, including court claims.

If a customer submits a complaint, the following procedures will be followed to ensure effective resolution:

1. Contact Customer Support: Customers must contact the application’s customer service via phone, email, or live chat, providing complaint details, request number, and relevant personal or service provider information (if applicable).
2. Provide Detailed Information: Customers should describe the issue comprehensively, including dates, times, and any supporting documents such as images.
3. Await Response: After submitting a complaint, customers must wait for a response from the support team, who may request further details if needed.
4. Investigation: The application will investigate the complaint, coordinate with the relevant service provider, and determine the cause of the issue.
5. Resolution: Based on the findings, appropriate steps will be taken to resolve the issue.

For complaints within the warranty period, the following applies:

• The service provider is responsible for resolving the issue.
• Customers cannot request another provider through the application or any other communication channels to fix the issue.
• If the customer requests a different service provider, they will bear the full cost without liability on the application, and the new request will be considered a new service request.
• If the original service provider fails to resolve the issue, the application will assign a different provider at its own responsibility to determine an appropriate solution.
• The customer will bear any costs related to additional work required to resolve the issue.

The application reserves the right to suspend, delete, or block any account and refuse service in the following cases:

• Fraudulent Activities: Any attempt to manipulate or cheat operations through the application.
• Harming Other Users: Any attempt to harm other users, whether customers or service providers.

The application has the right to refuse service without providing reasons or additional details to the customer.

• Eram Investment Group owns all content in the Home Service application.
• It is strictly prohibited to copy, redistribute, or use any of the materials in any form except as permitted by law in Saudi Arabia, Egypt, and Gulf countries.

If you have any questions, concerns, comments, or requests regarding these terms and conditions, or if you wish to submit a complaint, please contact us via:

If a customer wishes to cancel a service request through Home Service, they must directly contact the company through official channels (such as the designated phone number or email).Please note: Cancellation may be subject to specific terms and conditions, including cancellation fees or deductions for services that have already been prepared or partially executed.
Approval or rejection of a cancellation request depends on the request status and its processing stage at the time of the cancellation request.